General Coordinator/ Sub Stn. Manager
December 2021 - May 2023
As a Sales Manager for a gaming and entertainment firm, I am a highly motivated and results-oriented leader with a proven track record of driving revenue growth. My deep understanding of the gaming industry and exceptional communication skills enable me to build strong relationships with clients and colleagues, while my strategic thinking and analytical abilities allow me to identify market trends, assess customer needs, and develop innovative sales strategies that maximize profitability.
I excel at forecasting sales and revenue, managing budgets, and creating compelling proposals that win new business. Through my highly collaborative approach, I work closely with cross-functional teams to drive product development, marketing initiatives, and customer engagement efforts, and I am skilled at adapting to changing business priorities and customer needs.
As a visionary leader, I am committed to delivering exceptional results and driving the success of my team and company. With my passion for the gaming industry, exceptional sales skills, and strategic mindset, I am confident in my ability to exceed targets and drive growth in this exciting and dynamic field.
Virtual Assistant Tier2 CSR Travel Helpdesk
September 2021-March2023
As a customer service professional with extensive experience in handling complex and escalated customer issues, I excel at providing top-notch support to clients while maintaining a high level of professionalism and efficiency.
My expertise lies in handling escalation calls, supervisor request calls, cancelling and exchanging reservations, processing refund requests, and conducting follow-up calls to ensure customer satisfaction. Additionally, I have experience calling airlines, car rental and property hotels, and activity business party vendors to confirm, exchange, cancel, reschedule reservations, as well as to book new reservations and handle concerns for existing reservations.
I am skilled at working with various resources to meet customer needs, including reviewing reservation records, coordinating with internal teams, and leveraging third-party vendors to ensure seamless and satisfactory customer experiences. Through my strong communication and problem-solving skills, I am able to effectively address and resolve customer concerns, ultimately enhancing customer satisfaction and loyalty.
Overall, my ability to handle complex and escalated customer issues with tact, efficiency, and expertise makes me a valuable asset to any customer service team.
Community Volunteer/Leader /Video Graphic/Content Creator Designer/E-Commerce /Shopify VA Admin Product And SEO Optimization Editor
February 2020 - Present
As a community leader volunteer and video graphic designer, I am dedicated to creating engaging and impactful content that supports and inspires communities.
As a community leader volunteer, I have developed a deep understanding of community dynamics and the importance of building strong relationships with community members. I am skilled at organizing events, coordinating volunteers, and fostering positive relationships with local businesses and organizations. Through my passion for community building, I have made a meaningful impact in promoting social and environmental causes and fostering a sense of belonging and connection among community members.
In my role as a video graphic designer, I leverage my creativity and technical skills to create dynamic and engaging content that resonates with audiences. I have experience in a wide range of video and graphic design tools, including Canva, Capcut, Kinemaster, and Shutterstock, and have developed a strong eye for design and composition. Whether working on social media campaigns, marketing collateral, or event promotions, I am committed to delivering high-quality content that effectively communicates key messages and resonates with audiences.
Overall, my unique combination of skills as a community leader volunteer and video graphic designer allows me to bring a valuable perspective to any project or team. With my passion for community building and expertise in visual storytelling, I am committed to making a positive impact and creating meaningful change.
Highly skilled and experienced Shopify Admin and SEO Optimization Specialist with a proven track record of success in managing and optimizing product descriptions on Shopify stores. Seeking a challenging position where I can leverage my expertise in SEO and e-commerce to drive organic traffic, improve search engine rankings, and contribute to the success of an online business.
Skills:
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Shopify admin management
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SEO optimization
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Keyword research
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Competitor analysis
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On-page optimization
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Content creation and writing
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Google Analytics
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Strong attention to detail
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Analytical mindset
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Effective communication and collaboration skills
Sales Supervisor
May 2018 - June 2019
As a Sales Supervisor in an online gaming firm, I have gained extensive experience in creating sales strategies, recruiting and motivating sales representatives, and achieving consistent growth in sales numbers.
My primary responsibility as a Sales Supervisor is to identify sales opportunities, set sales targets, and develop strategies to meet those targets. I work closely with my team to ensure that we are meeting our goals and to provide guidance and training to improve their sales performance.
Recruiting and hiring sales representatives is another key aspect of my role. I have a proven track record of identifying talented individuals and building a high-performing sales team. Additionally, I provide motivational support to my team to ensure that they are engaged and motivated to achieve our sales goals.
Consistency in getting a higher number of sales is critical to the success of our team and the company as a whole. As a Sales Supervisor, I have developed strategies and techniques to achieve consistent growth in sales numbers, and I work diligently to monitor progress toward our targets and adjust our approach as needed.
Overall, my experience as a Sales Supervisor has given me a deep understanding of the sales process and the skills needed to lead and motivate a high-performing sales team. I am dedicated to achieving results and driving success through effective sales strategies and team management.
Phone Banker /Wells Fargo
February 2016-April 2017
As a Phone Banker, my main responsibility was to take inbound calls from customers and assist them with their financial questions and concerns. I was primarily responsible for addressing issues related to savings and checking accounts, as well as fixed debit card issues. I was able to quickly identify customers' needs and provide solutions that helped them achieve their financial goals.
I have a strong understanding of banking regulations and financial products, which has been essential in assisting customers with complex financial questions and concerns.
I am passionate about helping people achieve their financial goals and committed to providing the highest level of customer service.
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Customer Service Representative/Sitel Phil
Capital One Visa and Mastercard Dispute Dept
May 2013- January 2016
As a Credit Card Dispute Specialist, my responsibilities included resolving customer concerns related to credit card issues, contacting merchants across the United States, and resolving problems related to products and services purchased by customers using Capital One Visa and Mastercard credit cards. I am skilled in analyzing complex transactions, identifying errors, and resolving disputes in a timely and efficient manner.
During my tenure as a Credit Card Dispute Specialist, I was able to resolve a high volume of customer complaints while maintaining a high level of customer satisfaction. I have also developed excellent communication and negotiation skills, which have been crucial in resolving disputes with merchants and ensuring that customers are provided with the best possible solution.
Facebook Page Product Campaign Video Graphic Designer and Content Creator
June 2021 - December 2021
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Developed and executed creative content strategies for Facebook pages, focusing on driving engagement and brand awareness.
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Produced high-quality videos for marketing and advertising campaigns, incorporating text, music, and visuals to convey brand messages effectively.
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Collaborated with marketing teams to understand campaign objectives and deliver content that aligned with brand guidelines and target audience.
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Monitored social media metrics and adjusted content strategies based on performance analysis.
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Managed multiple projects simultaneously, meeting deadlines and ensuring the highest quality of deliverables.
Freelance Content Creator:
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Created engaging social media content for various clients, including graphics, videos, and written copy.
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Developed content calendars and implemented social media strategies to increase brand visibility and audience engagement.
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Conducted research to stay updated on industry trends and incorporate them into content creation.
My CV
Through many years of hard work and dedication, I’ve established a strong career in this industry. Each role has been a dynamic endeavor, providing me with an opportunity to develop both personally and professionally. I’m always looking for new projects and partners to collaborate with, so get in touch if you’d like to connect.
Achievements and Experience
ahentemoito Welcomes You
Welcome to my portfolio. I invite you to explore my site to get a better understanding of my specialties, technique and professional experience. What you’ll find below is a combination of commissioned work, as well as some personal passion projects of my own. Enjoy browsing, and get in touch with any questions.